UTC Spain
Privacy Policy
UTC Spain – Privacy Policy
Last updated: 24/09/2026
At Ultimate Training Camp SL, trading as UTC Spain, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the UTC Spain website, contact us, subscribe to our communications, make a booking or use our services.
1. Who We Are
The company responsible for your personal information is:
Ultimate Training Camp SL Trading as UTC Spain Registered address: Caraterra De Hondon 32, Aspe, Alicante Aspe, Spain NIF/CIF: B42695197 Email: info@utcspain.co.uk Telephone: +44 7902 860911
For the purposes of applicable data protection legislation, Ultimate Training Camp SL is the data controller responsible for the personal information we collect.
2. Information We Collect
Depending on how you interact with UTC Spain, we may collect the following information:
Information you provide to us
This may include:
Full name Email address Telephone or mobile number Booking information Arrival and departure dates Number of guests Information about members of your group Billing information Information provided through enquiry or contact forms Information you provide when communicating with us Any other information you voluntarily provide Payment information
Payments made through our booking system are processed using Stripe.
Your payment information may be collected and processed by Stripe in order to process your payment securely.
UTC Spain does not normally have access to or store your full payment card details.
Stripe may process your information in accordance with its own privacy policy and terms.
3. How We Collect Your Information
We may collect personal information when you:
Visit our website Make a booking Make a payment Submit an enquiry Contact us by email Contact us by telephone Subscribe to our newsletter Contact us through social media Communicate with us through WhatsApp or other messaging services Complete a form on our website Communicate with the UTC Spain Assistant or other website features
We may also automatically collect certain technical information when you use our website, such as information about your device, browser, IP address and how you interact with the website.
4. How We Use Your Information
We may use your personal information to:
Manage bookings
We use your information to:
Process and manage your booking Confirm your reservation Process payments Contact you about your booking Send booking confirmations and important information Communicate with you before, during and after your stay Manage check-in and check-out Deal with booking changes and cancellations Manage security deposits where applicable Provide our services
We use your information to provide the accommodation, training and other services included in your booking.
Customer service
We may use your information to respond to enquiries, questions, complaints and requests.
Business administration
We may use your information for:
Accounting Invoicing Record keeping Fraud prevention Security Website administration General business management Marketing
Where you have provided appropriate consent, we may use your contact information to send you:
UTC Spain newsletters News and updates New camp announcements Booking announcements Promotions and offers Early access to bookings Information about UTC Spain services
You can unsubscribe from marketing communications at any time.
5. Email Marketing and Mailchimp
UTC Spain uses Mailchimp to manage email marketing and newsletter communications.
When you subscribe to our newsletter, the information you provide may be transferred to and processed by Mailchimp for the purpose of sending and managing our marketing communications.
We may use information such as your email address and, where provided, your name to manage our mailing list and communications.
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Mailchimp may process personal information in accordance with its own privacy policy and terms.
6. Marketing Communications
We will only use your personal information for marketing where we have an appropriate legal basis to do so.
You can choose to stop receiving marketing communications from UTC Spain at any time.
If you unsubscribe from our email marketing, we will stop sending you marketing emails, although we may continue to contact you where necessary in relation to an existing booking, payment, enquiry or other legitimate business matter.
7. Legal Basis for Processing Your Information
Depending on the circumstances, we may process your personal information on the following legal bases:
Contract
Processing may be necessary to enter into or perform a booking or other agreement with you.
For example, we need your name and contact details to manage your booking.
Legal obligation
We may need to process information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include managing our business, maintaining website security, preventing fraud and improving our services.
Consent
Where consent is required, we will ask you to provide it before processing your information for that particular purpose.
You can withdraw consent at any time.
8. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business or provide our services.
These may include:
Stripe, for payment processing Mailchimp, for email marketing Website and hosting service providers Booking and reservation service providers IT and technical service providers Accounting and financial service providers Professional advisers Government authorities or law enforcement agencies where legally required
We only share information where there is an appropriate reason and, where required, a lawful basis for doing so.
We do not sell your personal information to third parties.
9. Third-Party Services
UTC Spain uses third-party services to help operate our website and business.
These may include payment, email marketing, hosting, analytics, security and other technical services.
Third-party providers may process personal information on our behalf or independently, depending on the service they provide.
Those providers may have their own privacy policies and terms governing how they process personal information.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies.
These may be used to:
Make the website function correctly Remember preferences Improve website performance Understand how visitors use our website Improve our services Maintain website security Provide certain marketing or analytics functionality
Where required by law, we will ask for your consent before using non-essential cookies.
For more information about cookies, please see our Cookie Policy.
11. Information About Other Members of Your Group
If you make a booking on behalf of other people, you may provide us with information relating to those individuals.
You should only provide personal information about another person where you have a lawful basis to do so and, where appropriate, have informed them that their information may be provided to UTC Spain.
We may use this information where necessary to administer the booking and provide our services.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information will depend on the type of information and why we need it.
Booking, payment, accounting and financial information may need to be retained for longer periods where required by applicable tax, accounting or legal requirements.
Where you have subscribed to marketing communications, we may retain your contact information until you unsubscribe or otherwise request that we stop using it for marketing, subject to any legal requirement to retain certain information.
13. Security of Your Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access Loss Misuse Alteration Unauthorised disclosure Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Access the personal information we hold about you Request correction of inaccurate or incomplete information Request deletion of your personal information Request restriction of processing Object to certain processing Withdraw consent where processing is based on consent Request data portability in certain circumstances Object to direct marketing
To exercise your rights, please contact us using the details below.
15. How to Exercise Your Rights
To make a request regarding your personal information, please contact:
Ultimate Training Camp SL UTC Spain Aspe, Spain Email: info@utcspain.co.uk
We may ask you to provide appropriate information to verify your identity before processing certain requests.
16. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
For Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD).
17. International Transfers
Some of the third-party services we use may process personal information outside Spain or the European Economic Area.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.
This may include the use of appropriate contractual safeguards or other legally recognised transfer mechanisms.
18. Children's Information
Our services are intended primarily for adults and organised groups.
We do not knowingly collect personal information from children for marketing purposes.
Where information relating to a minor is required for a booking or service, it should be provided by a parent, guardian or other person who has the appropriate authority to provide it.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on this page together with the date it was last updated.
20. Contact Us
If you have any questions about this Privacy Policy or how UTC Spain handles your personal information, please contact us:
Ultimate Training Camp SL UTC Spain Aspe, Spain Email: info@utcspain.co.uk Telephone: +44 7902 860911 NIF/CIF: B42695197 Registered address: Caraterra De Hondon 32, Aspe, Alicante Aspe, Spain
Last updated: 24/09/2026